Michelle Petersen has worked in the Circulation Department of multiple libraries of various sizes for over 20 years. Currently, she is the Patron Services Manager at a library in the suburbs of Chicago. Previously, she was part of the Glen Carbon Centennial Library Management team when it was chosen as the “Best Small Library in America” in 2010. Michelle has served as a board member of the Three Rivers Library District Board of Trustees since 2017.
Michelle is also a highly sought after national public speaker. Whether you are an academic, public, school, or special library, her presentations will give you tips and tricks to improve staff relations with each other and the patrons.
Her fun, inspiring, and educational programs encourage attendees to focus on the "not who, but how philosophy” of any situation. She gives ideas for encouraging staff to provide excellent customer service, not just externally to patrons but internally to fellow staff. She shares real-life stories and techniques that can be implemented and help any library immediately.
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